Covid19

Covid 19

About your photography booking & rescheduling if needed

I’m all set and ready to help however I can if you are needing to reschedule your wedding plans. I’ve been responding to dozens of requests already. Here are a few ‘what ifs’ you may want or need to know about.

Positive thinking – if you’re going ahead later this year

Great news, that’s all good with me, let’s give this a go. Nothing needs to change at this present time. We will need to arrange our pre-wedding consultation a month or two before the wedding, I’ll be in touch about this nearer the time and we can make this a Facetime/Skype call if you wish.

If you need to reschedule your wedding.

I’m really sorry to hear that you’re having to do this. Despite the near-impossible trading conditions for me right now I want to assure you that I will do everything possible to accommodate your new plans with no further charges.

I’m currently prioritising clients with dates in April, May and June 2020, but please get in touch if your wedding is after this and you’re looking at rescheduling, I’ll do what I can to help.

Most importantly please check my current list of available dates for late 2020 and early 2021. I keep this up to date several times a day so you can cross-check it with your venue and other suppliers if needed.

Please let me know by email as soon as you have a date in mind and I can remove it from the availability list temporarily until you confirm with me.

There will be no price change or admin charge for doing this. I will give you the option to pay 50% of your remaining balance on the date it was originally due (around 2 weeks before the wedding) in order to support my business cashflow through this difficult time if you are able to do so, with the final balance being due one month before the new date.

If you choose to reschedule to a date after 1st April 2021 there will also be no charge even though these are peak dates, however, I will require you check the availability with me (matt@fieldphotographic.com), complete a new booking form for this new date, and pay a new £100 booking fee. Both the new and original booking fees will be discounted from your final balance which will be due for payment 1 month before the new wedding date.

If I am unavailable for your new date.

2020 dates are going fast. If needed I may be able to offer you the option to have one of my associate photographers cover your wedding day.

In order to treat the other photographer fairly, there will be a small extra fee to pay to cover their time. To be as fair as possible to you I will share this fee with you so we will pay half each. This fee will secure the photographer’s time so couldn’t be refunded if the wedding is re-arranged again or cancelled later on.

This will enable you to keep your original booking with me with minimum fuss, and avoid you having to cancel your contract, as the rest of your booking will be exactly the same as it is now.

If you choose to cancel.

Hopefully, this is the very last resort. Cancellation terms form part of the original contract you agreed to when you made your booking. You will have received a copy of this contract by email at the time of booking. You can also see these terms on my online booking page in section 10.

The client is due a refund of part of the package price upon cancellation, and this refund reduces nearer to the wedding date. For instance, if you were to make a cancellation 30-60 days before the wedding, you would receive a refund of 20% of the package price, and 80% would be due.

Straight talking bit…
This may make me the worst businessman in the world but I’m going to be honest and say that I have no intention charging these amounts to my clients during the present crisis. Yes, I have a family and a mortgage and I like to eat, and I have literally no income due until June at the very earliest now, but I understand that you guys are in just same situation. I’m going to suggest that if you need to cancel as a result of Covid19 crisis, we share the financial hit and I’ll accept 50% of any fees due.

If I get ill

I’m pleased to say that I’m a member of several local networks of professional wedding suppliers, all of which include some top photographer friends of mine.
Between us, we already have plans in place to cover weddings for our fellow members at very short notice if required. I’m confident that I can make sure your day is covered by a qualified and experienced professional photographer, and I’m ready to be called upon to do the same for them if asked.

That’s all for now, I think – is there anything else you’d like me to address? Please contact me by email – matt@fieldphotographic.com if there’s anything else I can be of help with.

Thank you for being a valued client, it’s a heck of a ride we’re on but I’m pleased to have you with me.

Warm wishes, see you soon,

Matt